Privacy Policy

Welcome to Lyra Bayu Sutera (Lyra VMS / Lyra Resident). We are committed to respecting your privacy and protecting the personal data of residents, visitors, and security personnel using our Visitor Management System (VMS) web platform and mobile applications.

1. Information We Collect

We collect personal information necessary to facilitate community entry authorization, security logging, and resident communications:

• Resident Profile Information: Name, contact number, email address, house/unit number, and block location.
• Visitor Pre-Registration Data: Visitor name, contact number, IC/ID number (optional), vehicle registration plate number, purpose of visit, and entry schedules.
• Vehicle Details: Vehicle plate numbers associated with resident units and visitor entries.
• Notifications & Push Tokens: Firebase Cloud Messaging (FCM) push tokens and WhatsApp/Telegram identifiers for security alerts and visitor approval notifications.
• Billing Data: Maintenance fee invoice amounts and payment receipts processed via registered payment gateways.

2. How We Use Your Information

Your personal data is strictly used for operational community security and management, including:

• Generating QR entry passes for visitor check-in and check-out at guard houses.
• Notifying residents in real-time when visitors arrive or request entry.
• Tracking contractor entry time limits and sending overstay alerts.
• Facilitating maintenance billing payments and sending receipt confirmations.
• Enabling SOS emergency alerts to security personnel.

3. Information Sharing & Security

We do not sell, rent, or trade your personal data. Information is shared strictly with:

• Authorized community security guard personnel to verify check-ins at entry gates.
• Third-party gateway services (e.g., payment providers, WhatsApp/SMS API providers, Firebase Push Notifications) solely to execute requested app services.

We employ encryption, access control, and secure database protocols to guard your information against unauthorized access.

4. Data Retention & Deletion

Personal data is retained only as long as necessary for community audit and security logging purposes. Residents may request profile update or account deletion by contacting community management.

5. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact the Management Office via the app or email our support team.